Recreation Policies

Program Cancellations

See your instructor on the first day of your program for a schedule. The Division may cancel a program for any reasonable cause.

Facility Closures and Program Cancellation Procedures

Missed Classes

Every effort will be made to make up for missed classes. Refunds will not be granted for rescheduled classes that are missed due to conflicts with personal schedules.

Program Refunds

Our refund policy encourages early decisions, so as to not affect other customers or our ability to deliver efficient programs. All requests for refunds must be made at least 10 business days prior to the start of the program. A 20% administrative fee will be charged per refund transaction. Registrations that require advanced tickets are not refundable. Refunds for Sports League registrations must be made prior to the listed league registration deadline. There are no refunds for missed sessions.

Program Credits & Transfers

To avoid the administrative fee, a customer may transfer into another program with no additional fee. A credit may also be kept on the customer account at no additional charge. Requests for both credits and transfers can only be made 5 or more business days prior to the program start date. There are no refunds of credits.

Program Wait List

How does the program wait list work? If someone on a wait listed program cancels their registration, the first person on the wait list will receive a call asking if they would like to join the program. The wait listed customer has 24 hours to respond to our offer to join the class. If no response is received within 24 hours or if the participant chooses not to take the spot, the next wait listed participant is called, until the spot is filled.