What is your refund policy as it relates to COVID-19?

Our office will be issuing credits for all cancelled classes, programs and rentals/reservations affected by the COVID-19 situation. 

If a participant is unable to continue in a program due to illness or exposure related to Covid-19, they will receive a credit that is pro-rated based on the number of days that is missed of said program(s). The participant may request a refund of the credit via email at parksandrecreation@frederickcountymd.gov or by calling the Central Office at 301-600-2936.

For any cancelled day(s) of a program due inclement weather or unforeseen circumstances that cannot be rescheduled, participants will receive a pro-rated refund for the number of day(s) missed.

Impacts to Recreation Classes/Camps/Activities: 

If a participant is unable to continue in a program due to illness or exposure related to Covid-19, they will receive a credit that is pro-rated based on the number of days that is missed of said program(s). The participant may request a refund of the credit via email at parksandrecreation@frederickcountymd.gov or by calling the Central Office at 301-600-2936.

For any cancelled day(s) of a program due inclement weather or unforeseen circumstances that cannot be rescheduled, participants will receive a pro-rated credit for the number of day(s) missed.

Participants may: 1) use the credit to transfer to a summer or fall program; 2) request a refund; or 3) leave it on account for future use.

You can enroll online or by calling 301-600-2936 during normal business hours. Note – Enrollment is limited and all state/local protocols regarding COVID-19 spread suppression will be in effect during these activities.

Indoor Facility Rentals/Reservations/Tours/Usage:

Rose Hill Manor Children’s Museum, Fountain Rock Nature Center, and Recreation Centers (FCPS Park-Schools) remain closed until further notice. Customers that had/have a reservation that is cancelled will receive a full credit. The permit holder will receive a receipt via email. If you would like to reschedule your reservation, or receive a refund, please contact our main office at 301-600-2936.

Catoctin Creek Nature Center is open to the public, at 50% capacity. Birthday Parties and group tours are closed for reservations until further notice. The Nature Center hours of operation are Thursdays to Saturdays 10:00 am – 5:00 pm; Sundays 12:00-5:00 pm.

Ballenger Creek Community Building and the Browning Building at Pinecliff Park are closed to future reservations until further notice. Existing reservations, those on and after June 29th, will require adherence to 50% capacity and the state/local physical distancing protocols at that time.

Athletic Field Reservations:

Athletic fields are open to modified use through the permit process. Users will be required to adhere to the Return to Play protocols listed at www.recreater.com/covidreturntoplay. There is a new Special Request Form that needs to be completed prior to approved use. If you have a question regarding your organization’s field usage you may contact the field scheduling office at tstarick@frederickcountymd.gov. NOTE: Recreation Center/Park-School, FCPS fields are closed until further notice. If you have reservations at one of our Recreation Center-School Fields, you will be unable to use those fields until further notice.

Park Shelter Rentals:

Park shelter reservations are currently open. All new shelter reservations taken through December will be required to adhere to 50% capacity and the state/local physical distancing protocols at that time. There is a new Special Request Form required that must be completed prior to an approved reservation at www.recreater.com/covidreturntoparks.

Rec Sports Leagues 

Fall sports leagues operated by the Department of Recreation are running as scheduled. For Sports/League questions, please contact Keith Tapley at ktapley@frederickcountymd.gov or 301-600-1784.

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For more information regarding the impacts of COVID-19 on parks and recreation, or your customer accounts, please call our Main Office at 301-600-2936.

Show All Answers

1. What hours is your Main Office (355 Montevue Lane) open?
2. What is your refund policy as it relates to COVID-19?
3. Are the parks and playgrounds open? What can I expect to be open in the parks?
4. Will Parks & Recreation know if a participant has been exposed or contracted COVID-19 and will programs close if someone is believed to have been exposed?
5. Are you providing disinfectant/hand sanitizer to park visitors?
6. How can I submit a comment to Parks & Recreation Supervisors/Managers?
7. Who should I contact if I have additional questions?
8. How safe is it to participate in one of the recreation activities that are open to enrollment in Summer and Fall?