What is your refund policy as it relates to COVID-19?

Our office will be issuing credits for all cancelled classes, programs and rentals/reservations affected by the COVID-19 situation. 

If a participant is unable to continue in a program due to illness or exposure related to Covid-19, they will receive a credit that is pro-rated based on the number of days that is missed of said program(s). The participant may request a refund of the credit via email at parksandrecreation@frederickcountymd.gov or by calling the Central Office at 301-600-2936.

For any cancelled day(s) of a program due to inclement weather or unforeseen circumstances that cannot be rescheduled, participants will receive a pro-rated refund for the number of day(s) missed.

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For more information regarding the impacts of COVID-19 on parks and recreation, or your customer accounts, please call our Main Office at 301-600-2936.

Show All Answers

1. What hours is your Main Office (355 Montevue Lane) open?
2. What is your refund policy as it relates to COVID-19?
3. When will the winter season activity brochure be available?
4. What facilities are open?
5. Are the parks and playgrounds open? What can I expect to be open in the parks?
6. Will Parks & Recreation know if a participant has been exposed or contracted COVID-19 and will programs close if someone is believed to have been exposed?
7. Are you providing disinfectant/hand sanitizer to park visitors?
8. How can I submit a comment to Parks & Recreation Supervisors/Managers?
9. Who should I contact if I have additional questions?
10. How safe is it to participate in one of the recreation activities?