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1. What hours is your Main Office (355 Montevue Lane) open?

The Parks and Recreation Main Office is open however, public access is limited. The office hours are Monday through Friday, 7:30am – 4:30pm (excluding holidays). We advise that you call our office at 301-600-2936 prior to visiting.

2. What is your refund policy as it relates to COVID-19?

Our office will be issuing credits for all cancelled classes, programs and rentals/reservations affected by the COVID-19 situation. 

Canceled Recreation Classes: Due to COVID-19, all winter session programs were canceled effective 3/13. Customers were issued credits on account for classes not held. All spring program sessions through June 1st are now cancelled as of March 20th. Customers will be issued account credits. Please check back for further updates or call 301-600-2936. 

Indoor Facility Rentals through June 1st are cancelled due to COVID-19. Customers will receive a full credit issued to the permit holder. The permit holder will receive a receipt via email. If you would like to reschedule your rental or receive a refund, please contact our main office at 301-600-2936. 

Athletic Field Reservations If you have a synthetic field reservations between now and April 24th, we will be crediting your account in the next few days for all of your reservations for this time period. If you have a question regarding your specific permits or would like to discuss rescheduling any time for later in the spring or summer, you may contact the field scheduling office at tstarick@frederickcountymd.gov. 

For those with natural grass field permits, we will begin to remove these dates from your permits as well. Please contact the field scheduling office at tstarick@frederickcountymd.gov about your options. If you have reservations at one of our Recreation Center Fields, you will be unable to use those fields until FCPS facilities reopen. 

Park Shelter Rentals through June 1st are cancelled due to COVID-19. Customers will receive a full credit issued to the permit holder. The permit holder will receive a receipt via email. If you would like to reschedule your rental or receive a refund, please contact our main office at 301-600-2936. 

Rec Sports Leagues all spring leagues are now cancelled as of March 20th. Customers will be issued account credits. For Sports/League questions, please contact Keith Tapley at ktapley@frederickcountymd.gov or 301-600-1784. 

For more information regarding credits/refunds due to COVID-19, please call our Main Office at 301-600-2936.

3. Are the recreation centers and parks open or closed?

Currently, County parks are open with modified hours of sunrise to sunset. Some facilities and/or amenities inside those parks may have limited or no access to the public. Currently, all water fountains have been shut off and all functioning restrooms in parks are closed. Porta-Johns have been added where needed to provide options for walkers in the park. All county park playgrounds will be closed until further notice. 

We are required by law to follow Governor Hogan’s executive order 20-03-19-01 which states, “Social, community, spiritual, religious, recreational, and sporting gatherings and events (“large gatherings and events”) of more than 10 people are hereby prohibited at all locations and venues, including but not limited to parades, festivals, conventions, and fundraisers.” Until this executive order is revised or rescinded, no permitted use of Frederick County Park’s natural grass or synthetic fields is allowed. 

If you have reservations at one of our Recreation Center Fields, you will be unable to use those fields until FCPS facilities reopen. 

Visiting a park is a good way to improve mental health, relieve stress and exercise, things we especially need right now. So, follow the guidelines for social distancing and for protecting your personal health and enjoy your next visit.

4. What major recreation events are going to be affected?

The following events have been rescheduled:

• Superhero Training Day (April 18) at Walkersville Rec Center will now be held on (September 19)

The events listed below are cancelled and will not be rescheduled: 

• The Easter Egg Roll (Apr 11) at Rose Hill Manor Park & Museums
• Spring Festival (Apr 25) at Rose Hill Manor Park & Museums 
• Fishing Derby (May 2) at Middletown Park
• Nature Fest (May 2) at Catoctin Creek Park
• Pre-K Prom (May 2) at Walkersville Rec Center 
• Bark In The Park (May 9) at Ballenger Creek Park

Due to the continually evolving public health situation, further events may be cancelled. If they are cancelled, our office will post a notice to our webpage and Facebook, to update the public. 

5. Will Parks & Recreation know if a participant has been exposed or contracted COVID-19 and will programs close if someone is believed to have been exposed?

Currently, all Parks & Recreation led programs and activities are closed, cancelled or postponed. The Frederick County Health Department (FCHD) will be in charge of care and direction for isolation of individuals that have been diagnosed with COVID-19. The County will work directly with the FCHD and take further directions from them if this arises. The best source of information for COVID-19 related concerns is http://health.frederickcountymd.gov/

6. Are you providing disinfectant/hand sanitizer to park visitors?

No. A good portion of your safety relies on you, since any public facility is only as clean as the last person who touched it. The Frederick County Health Department has a web page devoted to COVID-19 updates and resources, including videos on good hygiene measures to protect yourself. http://health.frederickcountymd.gov/

• Wash your hands regularly with soap and water for at least 20 seconds at a time.
• Avoid touching your face. Clean surfaces you touch regularly.
• If you’re sick with any ailment, stay home. Avoid close contact with people who are sick.
• When in public, maintain a social distance of at least six feet.
• Cover your cough or sneeze with a tissue, then throw it away. If you don’t have a tissue, use your elbow.

7. How can I submit a comment to Parks & Recreation Supervisors/Managers?

Please email parksandrecreation@frederickcountymd.gov and include the best way to contact you should the appropriate personnel need more information.

8. Who should I contact if I have additional questions?

If you have specific questions regarding the Parks and Recreation Division, their policies, and practices, please call the Parks and Recreation main office Monday through Friday, 7:30am – 4:30pm at 301-600-2936.